Refund policy

Returns

At Scent Harmony we want your order to arrive in perfect condition. Because of the nature of our perfumes, scented candles and personal care products, the following conditions apply.

Return window

Return requests must be made within 30 days of delivery. Once your request is approved, the item must be shipped back within 7 days. Returns sent without prior authorization will not be accepted.

Eligible items

To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging.

• Perfumes must have the cellophane, seal or factory wrapping intact. Perfumes that have been opened, sprayed or tested cannot be accepted.
• Candles must be unburned, with the wick intact and no signs of use or handling.
• All accessories, gifts and components originally included with the product must be returned along with the item.

Non-returnable items

• Perfumes that have been opened, sprayed or tested
• Candles that have been burned or used
• Discovery Sets, decants, samples and trial sizes (final sale for hygiene reasons: these cannot be resold once opened)
• Gift cards
• Personalized products
• Items marked as final sale or clearance
• Products damaged after delivery through improper use, storage or handling

Preferences regarding a fragrance's scent, longevity, projection or behavior on skin are subjective and are not considered product defects. Once opened or tested, an item cannot be returned simply because you did not like it.

Damaged, defective or incorrect items

Please inspect your order as soon as you receive it. If an item arrives broken, leaking, defective or different from what you ordered, contact us within 72 hours of delivery at info@scentharmonyusa.com.

Include your order number and clear photographs of the product, the packaging, the shipping box and the parcel label. We may request additional information or evidence to assess the case.

When damage, a defect or an error on our part is confirmed, Scent Harmony will provide a replacement or a refund at no additional cost to you.

For safety reasons, do not ship back broken, spilled or leaking perfumes until you receive instructions from our team.

Return shipping

For change-of-mind returns, the customer is responsible for the return shipping cost. Original shipping charges are non-refundable.

If your order received free shipping, Scent Harmony may deduct the actual cost of the original shipping from your refund.

We recommend using a tracked service. Scent Harmony is not responsible for returns lost or damaged in transit.

When the return is due to a damaged, defective or incorrect item, Scent Harmony covers the corresponding costs.

Inspection and refunds

Once your return is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to your original payment method within 5 to 10 business days; your bank or card issuer may take additional business days to post it.

Returned items that are opened, used, incomplete, damaged or that do not meet these conditions may be rejected and shipped back to the customer.

Cancellations

Orders can only be cancelled before they begin preparation or have been shipped. Once an order has been processed, the regular return procedure applies.

To request a return or cancellation, or to report a problem with an order, contact us at info@scentharmonyusa.com