✦ Help
Frequently asked questions
Everything you need to know about orders, shipping and our little rituals.
Are your fragrances 100% authentic?
Always. Every fragrance we sell is 100% original and comes from authorized suppliers. Each product clearly states its format and presentation.
Do I really get a free decant?
Yes — every order with a perfume, set or gift kit includes a complimentary decant you choose in your cart, so you can try something new on us.
How long does shipping take?
Orders ship within 1–2 business days, Monday to Friday, and you’ll get a tracking link as soon as yours is on its way.
Can I send it as a gift?
Absolutely. Every order with a perfume or gift kit ships in our branded packaging, free. In your cart you can add your personalized message and, if you like, a gift bag.
What’s your return policy?
Unopened items are easy to return — see Shipping & Returns for the full details.